Refund Policy

01Introduction

ZynProperties is an online property and professional services listing platform operated by ZYNTECH GLOBAL INNOVATIONS LTD. Our platform enables property agents, landlords, property owners, professionals, and service providers to advertise their offerings and connect with prospective customers.

This Refund Policy explains the conditions under which subscription payments for our platform services may be refunded.

02Scope of Payments

ZynProperties uses Paystack to process subscription payments for listing and visibility services.

Our subscription fees cover access to platform features that allow eligible users to publish property listings, professional service listings, and related business information.

ZynProperties does not collect or process payments for property purchases, rent, security deposits, or professional services arranged between users and their customers. Those transactions take place directly between the parties concerned and are outside the scope of this policy.

03Subscription Payments

Before completing a subscription payment, users are responsible for reviewing the applicable subscription plan, price, duration, and features.

A subscription grants access to the listing services associated with the selected plan, subject to our Terms of Service and platform policies.

04Refund Eligibility

Refund requests may be considered in the following circumstances:

• Duplicate payments: A user is charged more than once for the same subscription due to a payment error.
• Failed payments: A payment is debited from a user's account but the subscription payment is not successfully recorded, and the payment is not subsequently reversed.
• Technical issues: A verified technical problem on our platform prevents a user from accessing the subscription service purchased, and the issue cannot reasonably be resolved.
• Incorrect charges: A user is charged an amount that differs from the applicable subscription price due to a verified billing error.
• Other exceptional circumstances: We may review other refund requests individually, taking into account the circumstances and applicable consumer protection requirements.

05Non-Refundable Circumstances

Subject to applicable law, refunds will generally not be issued in the following circumstances:

• A user changes their mind after successfully purchasing and activating a subscription.
• A user does not receive enquiries, customers, leads, or business opportunities from their listings.
• A property or professional service listing does not generate the expected level of visibility or business.
• A user provides inaccurate, incomplete, or misleading listing information.
• A listing is removed or an account is suspended because the user violated our Terms of Service, Acceptable Use Policy, or applicable law.
• A user decides to stop using the platform before their subscription expires.

These conditions do not exclude refunds or other remedies where required by applicable law or where a refund is otherwise warranted by the circumstances.

06Subscription Renewal and Cancellation

Users may stop using the platform or cancel any recurring subscription where that functionality is available.

Cancelling a subscription prevents future renewals where cancellation is completed before the applicable renewal deadline. Unless otherwise stated in the applicable plan or required by law, cancellation does not automatically entitle the user to a refund for the remaining subscription period.

Any renewal terms will be communicated to users before they subscribe.

07How to Request a Refund

Users who believe they qualify for a refund should contact our support team using the contact details published on the ZynProperties website.

Please provide:

• Your registered name.
• The email address associated with your account.
• The date and amount of the payment.
• The payment reference, if available.
• A brief explanation of the issue.

For security reasons, users should not send their passwords, PINs, or full payment card details in a refund request.

08Refund Review and Processing

We will review refund requests and may request reasonable supporting information where necessary.

Where a refund is approved, it will generally be processed through the original payment method or payment channel, subject to the payment provider's procedures.

The time it takes for the refund to appear in a user's account may depend on the payment provider and the user's financial institution.

Submitting a refund request does not guarantee approval.

09Property and Professional Service Disputes

ZynProperties provides a platform for users to discover and connect with property agents, landlords, property owners, and professionals.

We are not a party to agreements made directly between those users and their customers. Payments, deposits, commissions, rent, purchase prices, and professional service fees paid directly between parties are not collected by ZynProperties and cannot be refunded by us through our subscription payment system.

Users should address such payment disputes directly with the relevant party and, where appropriate, the applicable payment provider or competent authority.

10Changes to This Policy

ZYNTECH GLOBAL INNOVATIONS LTD reserves the right to update this Refund Policy when necessary. Updated versions will be published on the ZynEstate website with a revised effective date where appropriate.

11Contact Us

For refund enquiries or subscription billing issues, please contact:

By purchasing a subscription, users acknowledge that they have had the opportunity to review this Refund Policy.