Privacy Policy

01Introduction

ZYNTECH GLOBAL INNOVATIONS LTD operates ZynEstate, an online property and professional services listing platform.

We respect your privacy and are committed to handling personal information responsibly and securely.

This Privacy Policy explains the types of information we may collect, how we use and share it, how we protect it, and the choices and rights available to you.

We handle personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023, where applicable.

02Information We Collect

Depending on how you use ZynEstate, we may collect the following categories of information.

2.1 Account and Contact Information

This may include:

• Full name.
• Email address.
• Phone number.
• Username and account identifiers.
• Account type, such as agent, landlord, property owner, professional, or customer.
• Account preferences and profile information.

2.2 Property and Professional Listing Information

For users who publish listings, we may collect:

• Property or business names.
• Property addresses or general locations.
• Property descriptions, prices, and availability.
• Photographs and other uploaded listing materials.
• Professional service categories and descriptions.
• Business contact details.
• Qualifications, licence details, or authorization information where relevant.
• Information submitted in response to verification requests.

Information included in public listings may be visible to other users and website visitors.

2.3 Payment and Subscription Information

When you purchase a subscription, we may receive information necessary to record and manage the transaction, including:

• Subscription plan and status.
• Payment amount and currency.
• Transaction reference.
• Payment date and status.
• Relevant billing information supplied through the payment process.

Payments for our subscription services are processed through Paystack.

We do not intentionally collect or store your full payment card details, card PIN, or payment authentication credentials on our platform. Such information is handled through the payment provider's applicable payment process.

2.4 Technical and Usage Information

Depending on our website configuration and service providers, we may collect technical information such as:

• IP address.
• Browser and device information.
• Pages visited and interactions with the platform.
• Login activity and timestamps.
• Security logs and error reports.
• Cookies or similar technologies where used.

We use this information to operate the platform, maintain security, troubleshoot technical issues, and improve our services.

2.5 Communications and Support

If you contact us, we may collect the information you provide in your message and any related information needed to respond to your enquiry or investigate a complaint.

03How We Use Your Information

We may use personal information to:

• Create and manage user accounts.
• Publish and maintain property and professional service listings.
• Enable users to discover and contact vendors.
• Process and record subscription payments.
• Manage subscription access and billing issues.
• Respond to enquiries and support requests.
• Review suspicious listings and investigate reported abuse.
• Verify information where reasonably necessary.
• Maintain website security and prevent fraud.
• Diagnose technical problems and improve platform performance.
• Comply with applicable legal obligations.
• Establish, exercise, or defend legal claims where necessary.

We will not use personal information for purposes that are incompatible with the original purpose of collection without an appropriate legal basis.

04Legal Basis for Processing

Where required by applicable data protection law, we process personal information on an appropriate legal basis, which may include:

• Contract: To create accounts, provide listing services, manage subscriptions, and fulfil our obligations to users.
• Legitimate interests: To maintain platform security, prevent abuse, improve our services, and protect users, provided these interests do not override applicable rights.
• Legal obligations: To comply with applicable laws, lawful requests, and regulatory requirements.
• Consent: Where consent is required, including for certain optional communications or cookies.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences explained when consent is requested.

05Public Listings and User Visibility

ZynProperties is designed to help users advertise properties and services.

Information that users choose to include in public profiles or listings, such as business names, property descriptions, photographs, listing locations, and contact details, may be accessible to website visitors.

Users should not publish information they do not have permission or a lawful basis to disclose.

We recommend that users avoid publishing identity documents, financial account details, private residential information, or other sensitive information in public listing fields.

06Sharing of Information

We do not sell personal information to third parties.

We may share relevant information in the following circumstances:

6.1 Payment Providers

We share the information necessary to process subscription payments with Paystack and other payment-related service providers used by our platform.

These providers process information in accordance with their applicable terms, privacy notices, and legal obligations.

6.2 Other Platform Users

Information included in public listings or profiles is shared with visitors and users who access those listings.

When you contact a vendor or publish contact information, the information you choose to share may be received directly by other users.

6.3 Service Providers

We may use trusted service providers for hosting, database management, authentication, email delivery, website security, analytics, and technical support.

Such providers may process personal information on our behalf as necessary to provide their services, subject to appropriate contractual and legal safeguards.

6.4 Legal and Regulatory Requirements

We may disclose information where required by law, a valid legal process, a competent authority, or where disclosure is otherwise legally justified to protect rights, safety, or security.

6.5 Business Transfers

If our business or platform is involved in a merger, restructuring, acquisition, or transfer of assets, relevant information may be transferred subject to applicable data protection requirements.

07Property Transactions and Third-Party Contacts

ZynProperties provides a platform for users to connect directly.

We do not collect or hold property purchase payments, rental payments, deposits, commissions, or professional service fees on behalf of users through our subscription payment process.

When users communicate or transact directly with one another, each party is responsible for the personal information it collects and uses in connection with that interaction, subject to applicable law.

We encourage users to exercise caution before sharing personal information with people they meet through online listings.

08Identity Verification

We may request additional information or supporting documents when reasonably necessary to verify an account, review a listing, establish a user's authority to advertise a property, verify relevant professional credentials, investigate suspected fraud, or meet a legal obligation.

We aim to limit verification requests to information reasonably relevant to the purpose.

Where identity documents or other sensitive information are collected, access should be restricted to authorized personnel and the information should be protected and retained only as permitted by applicable law and our retention practices.

Users should not submit identity documents unless requested through an appropriate channel.

09Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing our services, maintaining account records, managing subscriptions, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations and legitimate recordkeeping requirements.

10Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include access controls, secure authentication, restricted administrative permissions, appropriate encryption, backups, and security monitoring, depending on the systems in use.

No internet-based service can guarantee absolute security. Users should protect their login credentials and promptly report suspected account compromise.

11Cookies and Similar Technologies

Our website may use cookies or similar technologies to support account sessions, remember preferences, maintain security, and understand website usage.

Where required, we will seek consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

12International Data Transfers

Some of our hosting, authentication, payment, or other service providers may process information outside Nigeria.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that appropriate safeguards and transfer conditions are met.

13Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in qualifying circumstances.
• Request restriction of certain processing.
• Object to certain processing activities.
• Request a portable copy of eligible information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. Certain information may need to be retained to meet legal obligations or resolve disputes.

To exercise your rights, contact us using the details provided below.

14Children's Privacy

ZynProperties is not intended for children to use to publish commercial property or professional service listings without appropriate legal authority.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.

15Third-Party Websites and Services

Our platform may contain links to third-party websites or services, including websites operated by vendors.

We do not control the privacy practices of independent third parties. When you leave ZynEstate or interact with an external service, you should review that service's privacy policy and terms.

16Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our platform, business operations, technology, or legal obligations.

Updated versions will be published on our website with a revised effective date where appropriate.

17Contact Us

For privacy enquiries, data access requests, correction requests, or complaints, please contact:

Please include sufficient information for us to understand and respond to your request. Do not send passwords, PINs, or full payment card details in privacy enquiries.